What’s To Come: AI Agents and Accounts Payable Software

American Express plans to continuously enhance Amex Corporate, adding new AI-powered features and additional spend management capabilities that can help customers further simplify processes.3

For example, later this fall, American Express plans to introduce new AI agents into the Amex Corporate Expense Management software4:

  • Expense agent: When a new expense is made but key details are still needed for submission, an expense agent reaches out to the employee through SMS and/or Slack and makes suggestions for fields such as expense category, business purpose, attendees and project codes based on an employee’s expense history.
    • Through the conversation, employees can adjust or confirm suggested details, share receipts and have the agent submit the expense for approval.
    • Employees can also message the agent to quickly get an answer about expense policies, for example submission deadlines, required fields or when a receipt is needed.
  • Insights agent: Finance teams can ask questions about company spending, and the agent will analyze spend data, generate supporting charts in seconds and answer follow-up questions.

American Express also plans to further expand Amex Corporate to include Accounts Payable (AP) software available to Corporate Cashback Card customers3, so businesses can manage employee expenses and pay vendor bills all in one place. The software is expected to automate key steps of the process, from invoice intake and approvals to payment and reconciliation, helping businesses reduce manual work, improve accuracy and gain visibility and control over cash flow.

The next generation of Amex Corporate builds on the company’s commercial innovation roadmap outlined earlier this year and is the latest step in delivering value, simplifying operations and improving productivity for businesses of all sizes, backed by the trust, security and award-winning service customers expect from American Express. As additional features and capabilities are developed and introduced, American Express remains focused on giving businesses greater control, visibility and confidence across every stage of spend management.

“We are building the future of business financial management around a simple idea: helping businesses do more business,” added Joabar. “Through Amex Business Membership, our Corporate customers can now access our Corporate Cashback Card, intelligent software, next-generation AI capabilities and world-class service in one integrated platform. We plan to continue to evolve Amex Corporate with new capabilities and innovations that help our customers work smarter, move faster and grow with confidence.”

This launch comes at a time when customers can use their Amex Cards at more places than ever around the world. American Express Cards are now accepted at more than 190 million Merchant locations worldwide5, an increase of approximately 20 million locations this year. The number of Amex-accepting Merchant locations outside the U.S. has more than doubled over the last four years. This growth reflects ongoing momentum in the company’s global acceptance strategy, driven by key partnerships, targeted expansion in the places Card Members live, work and travel, and continued innovation in how customers pay.

Read more information, including terms and conditions, about Amex Corporate.

1 The introductory annual program membership fee for unlimited American Express Corporate Cashback® Cards will be $0 for the first year of program membership. After that, the annual program membership fee will be $2,950, billed to your centrally billed account annually on your Corporate Cashback Cards anniversary date. The Corporate Cashback Cards anniversary date for those who apply through this offer and are approved is the date your first Program Administrator sets up Expense Management access.

2 To qualify for this offer, you must apply for Corporate Cashback® Cards, be approved, and have your first Program Administrator set up Expense Management access by March 31, 2027. This offer is not transferable. American Express reserves the right to modify or revoke this offer at any time.
3 Product enhancements and feature availability subject to change.
4 Features are currently under development and timelines may shift.
5 Locations in force (LIF) estimate as of July 2026, including an estimated 80 million Merchants that accept American Express in China and Brazil (including through digital wallets). LIF represents proprietary and partner acquired Merchant locations where the Merchant is enabled to accept American Express. LIF estimates incorporate data provided to us by certain third parties and include Merchants that accept American Express through payment facilitators and digital wallets.

ABOUT AMERICAN EXPRESS

American Express (NYSE: AXP) is a global payments and premium lifestyle brand powered by technology. Our colleagues around the world back our customers with differentiated products, services, and experiences that enrich lives and build business success.

Founded in 1850 and headquartered in New York, American Express’ brand is built on trust, security, service, and a rich history of delivering innovation and Membership value for our customers. We seek to provide the world’s best customer experience every day to a broad range of consumers, small and medium-sized businesses, and large corporations, and we build and manage relationships with millions of merchants across our global network.

For more information about American Express, visit americanexpress.com, americanexpress.com/en-us/newsroom/, and ir.americanexpress.com.