Doosan Launches Smart X-Care, an Enhanced Telematics Monitoring Service

Doosan Infracore North America is launching an enhanced, subscription-based telematics monitoring service called Smart X-Care. Smart X-Care is supported by a new machine monitoring center located at the Doosan Infracore North America headquarters in Suwanee, Georgia.

The machine monitoring center is staffed by Doosan employees who will monitor subscribers’ DoosanCONNECT® Telematics systems and send them and their dealer notifications if their Doosan® construction equipment needs attention.

“Doosan is excited to bring this new telematics service to our customers,” says Todd Roecker, vice president of growth initiatives, Doosan Infracore North America. “With Smart X-Care, our customers can rely on Doosan employees to function as fleet managers and partner with customers and their dealers to protect their equipment investment.”

How Smart X-Care WorksUsing a machine’s DoosanCONNECT Telematics data, Doosan employees will monitor a subscriber’s machine via the new machine monitoring center for critical machine fault codes, upcoming and overdue service and warranty expirations. When a machine alert is triggered, the telematics system will simultaneously send two messages via email — one to the owner and one to the dealer — and push notifications.

The message sent to the Doosan construction equipment owner lets the owner know that the dealer has been notified. The message will also include any immediate action that needs to be taken to prevent machine damage, such as shutting down the machine until the issue can be corrected. The Doosan dealer message will include the customer contact information, the triggered fault code and a troubleshooting guide.

Doosan will send Smart X-Care subscribers a machine utilization report. This report will use DoosanCONNECT Telematics data to provide customers with key operation figures, which could include machine utilization and fuel consumption. The report will make recommendations for improving fuel efficiency and reducing machine wear. It will also summarize upcoming maintenance needs.

Sign Up for Smart X-CareSmart X-Care is currently only available for newly purchased Doosan construction equipment. After the purchase of a new machine, all customers will receive a free six-month subscription to Smart X-Care. Thirty days before the free period is set to expire, the customer will get a notification alerting them of the upcoming expiration. The customer can visit the Smart X-Care subscription page, provide payment information and extend the telematics service. Doosan customers will pay a $19.99 monthly fee per machine for the subscription service.

“Existing Doosan equipment customers can continue using their DoosanCONNECT Telematics information for no charge through the smartphone app or by accessing the system on a web browser,” says Roecker. “We encourage our customers to take advantage of the data and partner with their dealers to make strategic fleet management decisions that will enhance the machine performance and improve owner profitability.”

ABOUT DOOSAN INFRACORE NORTH AMERICA, LLCDoosan Infracore North America, LLC, headquartered in Suwanee, Georgia, markets the Doosan brand of products that includes dozers, crawler excavators, wheel excavators, wheel loaders, articulated dump trucks, material handlers, log loaders and attachments. With more than 170 heavy equipment dealer locations in North America, Doosan is known for an unmatched dedication to service and customer uptime, and durable, reliable products. Doosan is fast becoming a global force in heavy construction equipment.

For more information on Doosan® products, visit DoosanEquipment.com.

*Featured Image Courtesy: Doosan Infracore North America, LLC

Events
will be held January 26th, 2023, Noon to 4 PM EST with Atlanta locals in person and rest of country virtual via Zoom.

Read more BELOW

 
January 26th, 2023
The 13th Annual Hybrid Summit will be held on January 26th, 2023 Noon to 4 PM EST.

Virtual Women in Construction: Building Connections was held on December 14th, 2022, 1 PM to 2 PM EST via a Zoom. 2023 Virtual Women in Construction TBD.

2023 Virtual Men’s Round Tables

2023 Men’s Round Table #1 will be held Q1, 2023


2023 Virtual Women’s Round Tables

2023 Women’s Round Table #1 will be held Q2, 2023

News

Hotel construction shows signs of life

Hotel construction, which has declined for the past two years. showed a slight increase at the end of the year, STR reports. Luxury and upscale hotels in Dallas, New York and Phoenix have the largest percentage increases in construction. Lodging  

Spplements/Podcast
See Website for Details