The construction industry is built on an intricate balance between the right materials and effective project management. Onfleet customer TOOLBX is an all-in-one construction material procurement platform for residential and commercial contractors that delivers materials directly to the job site the same day they are ordered. TOOLBX keeps construction projects moving by ensuring materials always arrive on time – and fast! From the beginning, TOOLBX has partnered with Onfleet to help make that happen for its ever-growing customer base of professional builders that rely on them day in and day out.
We spent some time getting to know Brad Anderson, Operations Manager at TOOLBX, and how Onfleet has impacted their business model.
Last minute requests for last mile construction needs
With 60% of TOOLBX’s construction material orders happening the night before, automatic routing and route optimization is essential. Onfleet takes care of this seamlessly, so the TOOLBX team can focus on customer service, order fulfillment and more.
“Auto routing is like having a smarter employee sitting next to you doing the tasks. The routing suggestions are more efficient and usually provide routes that I may not have thought of. Plus it is super user-friendly for the dispatchers,” noted Brad Anderson.
The pandemic also caused a surge in demand as contractors looked to TOOLBX as a lifeline to keep important projects humming along without delays due to material waits. TOOLBX helped busy builders overcome major hurdles that would have derailed timelines such as not being able to visit stores for materials or 2-day waits on curbside delivery.
“Even with the huge volume increase, Onfleet was able to keep up and didn’t crash from the spike in usage. While other routing platforms are static, Onfleet was able to handle adjustments on the fly to add or remove tasks based on shortages in materials. This alone has helped win the loyalty and trust of our customers,” Anderson added.
With restrictions on big box stores lifting in Canada, the team at TOOLBX strives to further reduce wait times for their customers. Their express delivery option gets materials into the hands of builders within two hours. Onfleet provides the logistics, real-time tracking and GPS support to make this feat possible.
Onfleet helps dispatchers, drivers, and customers
Not only does the internal business team at TOOLBX love using Onfleet, but it also has brought delight and appreciated functionality to both the delivery drivers and the end customers. In an industry that is changing rapidly from old-school and manual pencil and paper processes, with Onfleet, drivers love that they can onboard in 10 minutes and that the features are easy to understand. Customers are reassured by the driver’s real-time tracking and the proof of delivery features. It helps build that trust between drivers, suppliers and the end customer. Each party can go back and view photos of previous deliveries to verify the correct material was delivered or rectify any mistakes.
Helping TOOLBX scale across Canada
TOOLBX’s construction materials platform is currently available to builders in Toronto, Ottawa and Vancouver and they are expanding further into other major cities nationally across Canada this year.
“We know we can scale and set up new cities because Onfleet is reliable and easy to use. It’s there for us wherever we want to take our business next. We’ve gone from Ontario all the way to Vancouver and now look to span all of Canada.”, Anderson concluded.