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CCR 2026 ISSUE 9  |  Beauty by Design: How Rigzin Dolma balances brand standards and customer expectations at Waxing the City   • CCR 2026 ISSUE 9  |  Beauty by Design: How Rigzin Dolma balances brand standards and customer expectations at Waxing the City   •

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INSTALL at 25: From Training to Performance Assurance

INSTALL, the International Standards and Training Alliance, is marking its 25th anniversary with a new strategic priority: performance assurance. The organization is bringing documented training and installer qualifications into the commercial flooring procurement process so contractors, specifiers, and owners know exactly who will install their

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How Does AI Improve Customer Service?

Customer support has always required a careful balance of competing priorities. Businesses aim to reply fast, fix problems on the first contact, and make every customer feel valued. Yet the combination of rising ticket volumes, persistent staffing shortages, and round-the-clock customer expectations makes that goal

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Pine Rest Pediatric Center Features Wausau, Tubelite Systems

Opened in March 2026, the Pine Rest Pediatric Center of Behavioral Health offers children and families in Michigan lifechanging care and a path to recovery. The purpose-built, 136,000-square-foot facility is the first of its kind in Michigan, featuring the state’s first pediatric psychiatric urgent care center and

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