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CCR 2026 ISSUE 9  |  Beauty by Design: How Rigzin Dolma balances brand standards and customer expectations at Waxing the City   • CCR 2026 ISSUE 9  |  Beauty by Design: How Rigzin Dolma balances brand standards and customer expectations at Waxing the City   •

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Malls are morphing into community spaces

US malls are in the midst of an evolution amid changing consumer shopping habits, as retailers move to smaller stores that act as showrooms and developers add experiences and services to drive traffic. At Burlington Mall outside of Boston, developers are turning a former Sears

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What new owner Le Tote has in store for Lord & Taylor

Le Tote plans to revamp Lord & Taylor’s 38 brick-and-mortar stores, revive an older version of the department store’s logo and integrate the companies’ technology platforms. The seven-year-old fashion subscription service acquired the iconic retailer with an eye on future growth, and the stores will

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Potbelly streamlines sandwich making with new format

Potbelly Sandwich Shop has redesigned its restaurant footprint, replacing the assembly line with a single point of ordering to streamline the process. New glass counters still let customers watch staffers make their sandwiches and the setup will cut operational costs by 25% for franchisees Read

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