Shoppers also started to prioritize their in-store spending, preferring to shop for groceries in store while relying on online shopping for non-essentials such as electronics and clothing or cutting them out entirely.
And yet, age-old complaints about online shopping such as poor product quality and having to wait for delivery continue to persist.
So, what does this mean for retail? A year after the pandemic began, back in April 2021, there is a resurgence in consumer spending with the US vaccine rollout and as businesses reopen.
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