As a milestone in its digital transformation, Canada’s leading distributor of electrical products, Nedco & Rexel Atlantic, will implement Prokeep, the premier customer engagement software in the distribution industry. This initiative aims to enhance customer experience, capture new business opportunities, and boost efficiency, elevating their motto, “Together we will surprise,” to new heights.

Nedco & Rexel Atlantic customers can now effortlessly place orders and receive support by texting pictures and questions directly to their local Nedco branch phone line. With a centralized inbox accessible to each local Nedco & Rexel Atlantic inside sales and counter sales representative, they can now efficiently respond to customers via text, phone, email, or live chat, ensuring a consistent and prompt customer experience.

Since 2016, Prokeep has been empowering distributors with the future of customer engagement through a three-step approach:

1. Streamlined Communication: A centralized digital inbox to streamline customer conversations, resulting in faster response times and reduced on-hold periods.
2. Personalized Interactions: By maintaining detailed conversation records, Prokeep helps distributors understand customer needs better, enabling personalized service and tailored sales opportunities.
3. Proactive Updates: Automated order notifications and SMS marketing keep customers informed and engaged, providing timely updates and relevant offers and local events opportunities.

Today, Prokeep enhances the customer experience at over 8,500 distributor locations across North America, leading to increased satisfaction, faster service, and more personalized interactions, while also contributing to significant revenue growth and operational efficiency.

Prokeep is thrilled to equip Nedco & Rexel Atlantic with its purpose-built solution for seamless inbound and outbound communication.

“When we started working with Nedco,” said CEO and co-founder of Prokeep, Jack Carrere, “we knew we were starting a partnership that would last and will continue to grow together — providing Canada’s contractor network with a more efficient way to procure the parts they need to succeed and get ahead. This partnership propels Prokeep and the 83 Nedco & Rexel Atlantic locations across Canada into the future of innovation and a competitive advantage.”

Features and benefits of Prokeep for Nedco & Rexel Atlantic’s customers:

• Centralized digital inbox for faster customer response times: Streamline customer interactions by consolidating text messages into a single inbox. This ensures customers receive prompt and efficient service from the first available representative or their preferred contact.
• Automation & Templates for Seamless Communication: Enhance customer satisfaction by proactively providing order updates, delivery notifications, and pickup instructions through a user-friendly platform with automated messaging and templates.
• SMS Marketing for Improved Engagement: Keep customers informed and engaged with SMS marketing, ensuring they are aware of promotions, counter day invites, and urgent updates, so they never miss important information.
• Organic CRM for Personalized Service: Foster stronger customer relationships with a centralized record of communications. Use tags and reports to deliver personalized outreach and maintain consistent, high-quality interactions.

For more information about Prokeep’s Customer Engagement technology, visit www.prokeep.com.

About Nedco & Rexel Atlantic

Nedco & Rexel Atlantic are one of the largest electrical wholesale suppliers providing a wide range of products for residential electricians and commercial contractors and large industrial organizations across Canada. We carry comprehensive product solutions for Lighting, Datacom, Wire & Cable, Power Management and Electrical Supplies. In addition to our online store, we have 83 branches throughout Canada where our customers can find what they need for their specific electrical projects as well as product knowledge and expertise from our staff. Visit Nedco.ca and atlantic.rexel.ca to learn more.

Image Courtesy of: Nedco & Rexel

 About Rexel Canada

Rexel Canada is a leading distributor of electrical products serving residential, commercial, industrial and utility markets alike. Rexel Canada operates through Nedco, Westburne, Rexel Atlantic and Rexel Utility. Rexel Canada has +200 Canadian branches that supports its proximity model that values local presence in communities in which its customers reside.  rexel.ca

About Prokeep Inc. ( www.prokeep.com )

Founded in 2016, Prokeep is distribution’s leading customer engagement software that centralizes digital inbound communication and unlocks an outbound sales engine — providing distributors with a better customer experience, more sales opportunities, and increased efficiency. Prokeep believes that relationships should be easy, not on hold, because relationships are at the heart of what distributors do; supply communities with what they need to keep going. That’s why Prokeep is dedicated to supplying distributors with what they need — an easier way to engage the fixers, the builders, and the DIYers in their communities so that progress can happen fast.

Prokeep centralizes customer inbound messages across multiple channels into one shared inbox accessible by the whole team while also enabling the ability to proactively text customers with order status updates and marketing promotions. Plus, Prokeep connects to the tools distributors already use to get work done; unlocking text message automations and data syncing to make it even easier to manage business. Today, Prokeep is used by over 8,500 distributor locations across North America, enabling over 20+ million conversations and $11+ billion in revenue.

Feature Image Courtesy of :Prokeep Inc