Nanolumens, industry-leading manufacturer and designer of cutting-edge LED displays and solutions, announces a comprehensive redesign of its warranty offerings. Effective immediately, Nanolumens’ updated program introduces new benefits to the standard Nixel to Pixel Warranty and two additional service-level agreements, NixelCore and NixelPro, designed to provide clients with unprecedented assurance, expedited support and flexible coverage options. As part of this overhaul, Nanolumens has extended the warranty period from six to eight years for specific product lines, adding more value and confidence for industry professionals integrating Nanolumens displays into their projects.

Unlike standard warranties available in the market, Nanolumens’ Nixel to Pixel warranty delivers broad and thorough coverage that highlights its commitment to product performance and reliability. Available with purchases made after October 1, 2024, the Nixel to Pixel Warranty includes several new benefits, including comprehensive pixel-level coverage, phone support Monday through Friday from 8am to 5pm EST, remote and phone assistance for responsive support, ground shipping for parts return, and processing equipment covered under the display warranty. Nanolumens has committed to a same-day response time for warranty inquiries, ensuring quick and dependable support.

In addition to its Nixel to Pixel Standard Warranty, Nanolumens has introduced NixelCore and NixelPro Extended Warranties, offering service plans catering to support needs, from routine maintenance to emergency on-site servicing. NixelPro, the flagship SLA, delivers a suite of additional services, including scheduled after-hours support available on weekends and outside regular business hours and expedited shipping for parts return. NixelPro offers hot swap parts replacement, minimizing downtime with replacement parts ready to deploy, and provides 72-hour on-site support, ensuring quick, in-person service within three days. The plan also includes three annual preventative service visits, offering proactive maintenance for optimal performance.

“Nanolumens’ new warranty program goes beyond standard service agreements, offering integrators and end users a level of support that ensures their displays deliver peak performance, year after year,” said Kurt DeYoung, chief revenue officer for Nanolumens. “With extended coverage options, same-day response times and dedicated on-site support, our new SLAs are designed to provide reliable, expert-level support tailored to each client’s needs. This commitment to service and flexibility allows industry professionals to integrate Nanolumens displays with total confidence in both the product and the support behind it.”

Each SLA includes transparent, straightforward pricing for extended warranty options, available at the time of purchase. With NixelCore and NixelPro, clients benefit from warranties that support full-system coverage and emphasize reliability with repairs conducted in the United States. The SLAs do not include restrictions on usage or conditions imposed by the manufacturer; integrators and end users benefit from the freedom to use Nanolumens without limitations. The warranty’s zero tolerance for malfunctions ensures clear, dependable terms that provide full peace of mind. Additionally, the program guarantees full system coverage, delivering extensive protection across all display components rather than segmenting coverage by product type.

To learn more about Nanolumens’ Nixel to Pixel, NixelCore and NixelPro offerings, please visit https://www.nanolumens.com/flexcare/.

For more information on Nanolumens, please visit nanolumens.com. Keep up with the latest news from Nanolumens on Facebook, Twitter and LinkedIn.

Nanolumens, a US-based LED design and manufacturing company, creates world-class digital displays that transform physical spaces across diverse markets. As pioneers of True Curve™ technology, Nanolumens is dedicated to elevating industry standards, crafting bold and immersive displays that make a lasting impact. With a visionary team of experts, they bring creative concepts to life, delivering custom solutions that captivate audiences and inspire digital transformation. Each display is engineered with durability in mind, using premium materials like gold wiring to ensure lasting quality. Committed to excellence, Nanolumens combines innovation and precision to set new standards in LED technology.

Feature Image Couretsy of: Nanolumens