Kustom US, a nationally recognized leader in property restoration, has promoted Kevin Sheppard to President and Chief Operating Officer, effective January 1, 2025. This pivotal leadership appointment reflects Kustom’s unwavering commitment to people-first growth and its mission to redefine excellence in the restoration industry.
Since joining Kustom in 2022, Sheppard has been instrumental in elevating the company’s operations and standardizing local service delivery on a national scale. By aligning processes across regions and fostering a culture of empowerment, he has paved the way for improved customer outcomes during property disasters while positioning Kustom for sustained growth.
“Kustom is at a transformative inflection point, where the opportunities ahead demand decisive, humanistic leadership,” said Andy Zavodney, CEO of Kustom US. “Kevin has been pivotal in creating consistency in our operations and aligning how we work. His ability to bring clarity and purpose has undoubtedly accelerated the value we deliver to customers, partners, and employees.”
Kustom’s progress is fueled by its streamlined acquisition process and distinction as the largest privately-held restoration company with a national footprint. Under Zavodney’s vision and Sheppard’s operational expertise, Kustom has developed an integration model that balances strategic focus, trust, and shared values. This approach preserves the legacy of acquired businesses while unlocking growth opportunities—a model that has successfully brought 12 companies into the Kustom brand.
Internally, Sheppard has focused on enhancing Kustom’s operating model end-to-end. By investing in employee growth and fostering collaboration, he has helped create an environment where team members feel supported and motivated to excel. This reflects Kustom’s goal of becoming the employer of choice in the restoration industry—a workplace where employees take pride in their work and actively contribute to shaping the company’s future.
“Kustom has always had a bold vision for what this industry can be, and today, that vision is tangible,” said Sheppard. “Our focus is on building strong operations, fostering innovation, and creating a culture that inspires employees while delivering exceptional results for customers. I’m honored to step into this role and excited to continue shaping Kustom’s future.”
Kevin Sheppard’s promotion underscores Kustom’s commitment to growth, service excellence, and setting new standards in the restoration industry.
About Kustom US
Founded in 1968, Kustom US is a nationally acclaimed and industry-leading property restoration firm that provides unparalleled services to local, regional, and national clients. Kustom US has demonstrated a deep understanding of operations to consistently exceed client expectations and continues to grow into one of the most adaptive, customer-focused property restoration companies in North America. To learn more about Kustom US visit: https://kustom.us/ or follow our team across social channels.
