How Caribou evolves, keeps focus on customers

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How Caribou evolves, keeps focus on customers

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Caribou Coffee has found success with its scaled-down Cabin format, saying the key consideration was how to keep the “same level of interaction and connection through the drive-thru window.” Other initiatives that respond to consumer demand include an updated loyalty program and the ability for customers to order ahead for curbside pickup, in-store or drive-thru service. QSR

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