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With 97% of consumers reporting that customer service is important to their brand choices and loyalty, according to the “2015 Global State of Multichannel Customer Service Report,” it is important for hotels to offer stellar service. Empowering staff helps them to have the confidence to create authentic, memorable experiences for their guests, creating loyal visitors who become brand advocates. Read the Hotel Management online story here
The 2024 virtual Men’s Round Table will be held Q4, 2024, date TBD.
2023 Virtual Men’s Round Table was held on November 7th, 2023 via Zoom.
Alfred Sanzari Enterprises, a preeminent family-owned and operated commercial and residential real estate firm, announces the completion of a capital improvement project at the Glenpointe Marriott, a 351-room full-service hotel located on the company’s Glenpointe corporate campus in Teaneck, N.J. The capital improvement project transformed the hotel’s 39,317-square-foot
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