BILT Incorporated, the creators of the 3D BILT app, has teamed up with American Express to support the post-purchase experience. The BILT app revolutionizes complex assembly, installation, and maintenance processes for improved training, enablement, and customer experience.

According to Associated Builders and Contractors (ABC), the construction industry will need to attract over half a million additional workers on top of the normal pace of hiring in 2023 alone. Additionally, nearly 1 in 4 construction workers is over age 55, with retirements rapidly whittling away at the workforce and its legacy knowledge.

With the severe labor shortage, many companies that rely on skilled trade labor have become even more aware of the human capital required to onboard and train employees. In addition, they are challenged to address specific labor shortages and once hired, retain employees by providing essential training and career growth opportunities.

BILT instruction designers work with businesses to provide 3D interactive instructions ideal for construction, field service, aerospace, manufacturing, infrastructure, oil and gas, and retail. As part of the collaboration, BILT will extend a 15% reduction in standard set-up fees for American Express Merchants.

“We are proud to team up with American Express to offer modern 3D interactive instructions for complex assembly, installation, maintenance, and repair processes,” said Nate Henderson, CEO of BILT. “This collaboration brings this immersive experience to American Express merchants and suppliers, enabling faster project completion with fewer errors.”

Businesses invest in BILT because it increases the efficiency and accuracy of the process, reduces frustration and calls to support, and provides better outcomes. The BILT app guides users step by step through each process at their pace with options to pause, reverse, zoom in and out, rotate 360 degrees, and tap the touchscreen for additional details. The BILT app can be downloaded on any Apple or Android mobile device by end users.  The app also enables real-time feedback to provide management with insight to improve the experience.

Training new hires with BILT immediately improved efficiency for Chandler Inc., a company that designs and fabricates retail and branded environments.

“BILT makes us more efficient because the instructions help my crew know what to expect from every job. They get the right materials in the right order and there’s less going back and forth. BILT helps us get the job done faster,” says Sue Nigg, Senior Project Manager, at Chandler, Inc.

“If I’m on a job, I can be standing on the ground and use the BILT app to see what I’m going to need for the top of the door that’s 10 feet above me. Everyone finds value in that view,” says Rodger Schmidt, Technical Trainer, ASSA ABLOY Door Security Solutions.

Any hands-on assembly, installation, repairs, and maintenance is made easier, simpler, and more effective with the BILT App.

BILT is the leader in 3D interactive instructions, creating fully manipulable 3D experiences with visual, voice, and text guidance. Ideal for manufacturers, technical professionals, brands and retailers, the award-winning app makes communicating and following instructions easy for faster assembly and upskilling with fewer errors, rework, and support calls. With hundreds of customers and over seven million users, the BILT app is available in multiple languages on IOS and Android. Request a demo at BILTapp.com.